FREQUENTLY ASKED QUESTIONS

01.  DO YOU SHIP PET SUPPLIES INTERNATIONALLY?

Please contact us for more bespoke shipping requests, and we will be happy to give you a quote on shipping anywhere in the world..

02.  WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

The best contact is via our office email address above, and one of our staff will endevour to help you.

03.  HOW CAN I CANCEL OR CHANGE MY ORDER?

For cancellations it is best to ring us on the above number during office hours, or use email out of hours.

04.  I FOUND IT CHEAPER ELSEWHERE...

We will always aim to be competitive on price, and we will strive to bring exciting special offers when we can, but due to the nature of our store, we cannot always beat every price online.  You are welcome to get in contact regarding any of our prices and we will do our very best with them, we value our loyal customers, and want you to shop with us again and again.

05.  HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We aim to ship your order as soon as possible. Please allow for up to 7 working days for delivery following the dispatch of your order. Your order may, and quite often does get there sooner than this. In some cases we can track the order. Please get in contact with any questions about delivery and we will do our best to facilitate.